Troubleshooting

Eggy Error Code Library

Use these codes to identify installation, database, payment, download, extension, route and upload problems.

Error Code

The installer cannot write required files or complete setup.

Installation

Error Code

The site cannot connect to MySQL/MariaDB or import tables.

Database

Error Code

A customer, admin or staff user cannot log in.

Error Code

Stripe/PayPal checkout did not complete or payment status is not confirmed.

Payment

Error Code

Payment may be complete but no download is visible.

Secure Downloads

Error Code

Extension or upgrade did not unlock after purchase.

Extensions

Error Code

The server cannot write or read a required folder.

Installation

Error Code

A product cannot find config/config.php or required settings.

Installation

Error Code

A page returns 404/500 because a route or include path is wrong.

Product Usage

Error Code

Logo, file vault or package upload did not save.

Product Usage