Eggy Mail Complete Product Manual
Complete manual for preparing, installing, configuring and supporting Eggy Mail as a white-label webmail product.
Complete Product Manual
Eggy Mail Knowledge Base
Eggy Mail is the white-label webmail product for providers, hosts, MSPs, agencies and IT businesses that need a branded webmail product and customer delivery flow.
Who it is for
Hosts, MSPs, IT providers, agencies and webmail product sellers.
Hosts, MSPs, IT providers, agencies and webmail product sellers.
Editions/licences
Regular, Extended and B2B licensing options.
Regular, Extended and B2B licensing options.
Start here
Eggy Mail Staff Training / SOP
Staff SOP for handling Eggy Mail installation, customer delivery and support checks.
Staff Training / SOP Manual
First-time setup checklist
- Upload the correct product package and edition.
- Open the installer and complete server/database checks.
- Create the owner/admin account and save settings.
- Confirm dashboard login, writable folders and security settings.
- Run one real workflow before giving access to customers or staff.
Feature-by-feature help
Use the complete manual and SOP articles above for feature-specific setup. If a feature fails, search the exact feature name, symptom or error code in Smart Search.
Search Eggy Mail helpTroubleshooting and common errors
EGGY-INSTALL-001 — Installer permission issue
The installer cannot write required files or complete setup.
Installation
EGGY-DB-002 — Database connection failed
The site cannot connect to MySQL/MariaDB or import tables.
Database
EGGY-AUTH-003 — Login issue
A customer, admin or staff user cannot log in.
Login
EGGY-PAY-004 — Payment failed
Stripe/PayPal checkout did not complete or payment status is not confirmed.
Payment
EGGY-DL-005 — Download entitlement missing
Payment may be complete but no download is visible.
Secure Downloads
EGGY-EXT-006 — Extension unlock failed
Extension or upgrade did not unlock after purchase.
Extensions
EGGY-PERM-007 — Folder permission issue
The server cannot write or read a required folder.
Installation
EGGY-CONFIG-008 — Missing config file
A product cannot find config/config.php or required settings.
Installation
EGGY-ROUTE-009 — Broken route/include path
A page returns 404/500 because a route or include path is wrong.
Product Usage
EGGY-UPLOAD-010 — File upload failed
Logo, file vault or package upload did not save.
Product Usage
Support escalation: Run Diagnostics before opening a ticket. Include product, edition, version, domain/path, PHP/MySQL version, exact error and screenshot.