This Privacy Policy explains the types of personal information Eggy may process, why it is used, who may receive it, how long it may be retained and what rights customers may have.
1Who this policy covers
This policy covers visitors, customers, account holders, support contacts, B2B enquirers and people who interact with Eggy product pages, checkout, customer accounts, secure downloads or support workflows.
2Data controller
For the website and customer account areas, Eggy acts as the organisation responsible for deciding how personal information is used. Customers can contact Eggy through the support page for privacy-related questions.
3Information we may collect
We may collect account information, order details, billing/contact information, support messages, product interests, download entitlement records, licence certificate details, technical logs, website usage data and security information.
4Payment information
Payments may be processed by Stripe, PayPal or other checkout providers shown at checkout. Eggy may receive payment status, transaction references, payer email, order amount, currency and fraud/security signals, but does not normally store full card details processed by payment providers.
5Download and account logs
To protect paid downloads, customer accounts and licences, we may log account access, download entitlement checks, download timestamps, IP-related security data, user agent data and support/account activity.
6Why we use personal information
We use personal information to operate accounts, process orders, deliver secure downloads, provide support, prevent fraud, maintain security, respond to enquiries, keep records, improve the website and comply with legal obligations.
7Lawful bases
Depending on the context, we may rely on contract performance, legitimate interests, legal obligations or consent. For example, order and download data may be needed to perform a purchase contract, while security logging may rely on legitimate interests.
8Cookies and similar technologies
Cookies and similar technologies are explained in the Cookie Policy. Necessary cookies may support login, cart, checkout and security. Non-essential cookies, where used, should follow consent requirements.
9Sharing personal information
We may share necessary information with payment providers, hosting providers, email providers, support tools, fraud prevention services, legal/professional advisers or authorities where legally required. We do not sell customer conversation/support data as a product.
10International transfers
Some providers used for payment, hosting, email or support may process information outside the UK or the country where the customer lives. Where relevant, appropriate safeguards should be used by those providers.
11Retention
We keep personal information only as long as reasonably needed for orders, downloads, accounting, support history, licence records, security, dispute handling and legal compliance. Retention periods may vary by data type and legal requirement.
12Your rights
Depending on applicable law, you may have rights to access, correct, erase, restrict or object to certain processing, request portability, withdraw consent where consent is used, and complain to a data protection authority.
13Security
We use account controls, secure download restrictions, session protections, access controls and technical safeguards to protect personal information. No online system can be guaranteed completely secure.
14Children
Eggy products and checkout are intended for business/software customers and are not aimed at children.
15Privacy contact and complaints
Privacy questions should be sent through the Eggy support page. If you are in the UK, you may also have the right to complain to the Information Commissioner’s Office if you are unhappy with how personal information is handled.
These legal documents are business templates prepared for the Eggy website and should be reviewed by a qualified legal professional before final commercial reliance.
Questions about this document?
Use the Eggy support page for questions about orders, downloads, accounts, support or document navigation.
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