1. Purpose
Give staff a repeatable process for handling SEO Studio purchase, secure download, setup, scanner and export support.
2. When to use this process
Use it when a customer reports missing download access, scanner issues, generated output questions or export ZIP problems.
3. Staff role responsible
Account staff check purchase/download entitlement. Technical staff review URL reachability, scanner output, PHP errors and export behaviour.
4. Step-by-step procedure
Confirm purchase and version, confirm secure download access, ask for the scanned domain, check whether the URL is reachable, review selected URLs and ask for screenshots of generated robots/sitemap outputs.
5. Quality checks
Do not promise ranking improvements. Confirm the generated files match the customer inputs and explain that site owners should review files before uploading them to a live domain root.
6. Escalation rules
Escalate repeated scanner failures, export errors or server permission issues with exact URL, screenshots and logs.