This release expands Ticket Support with native XenForo attachment handling and a new forum-to-ticket conversion workflow.
Tickets now support XenForo's native attachment uploader, allowing customers and staff to upload images and files directly into ticket messages instead of relying on external image URLs. Uploaded images can be inserted directly into the editor using XenForo's normal attachment behaviour.
Staff can also convert existing forum content into a private support ticket directly from a post. The conversion interface allows the requester, subject, department, prefix and priority to be selected before creating the ticket.
A single post or the entire visible thread can be imported. When importing a full thread, individual posts are preserved in order with their original authors and timestamps.
After conversion, staff can choose to leave the original thread unchanged, lock it, post a link to the new ticket, or post the ticket link and lock the thread.
Converted tickets remain normal Eggy Ticket Support tickets and continue using existing departments, prefixes, reference profiles, priorities, statuses, permissions and staff workflows.
Ticket privacy is preserved. Forum users can see the ticket reference when a link is posted, but only the ticket requester and authorised staff can access the private ticket.
Tickets now support XenForo's native attachment uploader, allowing customers and staff to upload images and files directly into ticket messages instead of relying on external image URLs. Uploaded images can be inserted directly into the editor using XenForo's normal attachment behaviour.
Staff can also convert existing forum content into a private support ticket directly from a post. The conversion interface allows the requester, subject, department, prefix and priority to be selected before creating the ticket.
A single post or the entire visible thread can be imported. When importing a full thread, individual posts are preserved in order with their original authors and timestamps.
After conversion, staff can choose to leave the original thread unchanged, lock it, post a link to the new ticket, or post the ticket link and lock the thread.
Converted tickets remain normal Eggy Ticket Support tickets and continue using existing departments, prefixes, reference profiles, priorities, statuses, permissions and staff workflows.
Ticket privacy is preserved. Forum users can see the ticket reference when a link is posted, but only the ticket requester and authorised staff can access the private ticket.
- Added native XenForo image and file uploads to tickets
- Added forum post to private ticket conversion
- Added full forum thread import with original authors and timestamps
- Added department, prefix and priority selection during conversion
- Added configurable post-conversion thread actions
- Added secure ticket backlinking from converted forum threads