A customer recently pointed out an issue affecting subscription customers who had access to products through their active Eggy Subscription but did not own a separate product licence.
Because those customers were not recorded as individual product owners, they were not receiving the usual bell notifications when updates were released for products included in their subscription.
This has now been resolved.
Going forward, active subscription customers will receive update alert notifications for all products covered by their subscription, even if they have never purchased or downloaded that product individually.
Customers who already own a licence will continue to receive notifications as normal, and duplicate alerts will not be sent if someone both owns the product and has an active subscription.
No action is required. The fix is already live.
Because those customers were not recorded as individual product owners, they were not receiving the usual bell notifications when updates were released for products included in their subscription.
This has now been resolved.
Going forward, active subscription customers will receive update alert notifications for all products covered by their subscription, even if they have never purchased or downloaded that product individually.
Customers who already own a licence will continue to receive notifications as normal, and duplicate alerts will not be sent if someone both owns the product and has an active subscription.
No action is required. The fix is already live.