• FREE PRODUCTS, SPECIAL OFFERS & SUBSCRIPTION
    Find something worth grabbing
    Explore our free releases, check out current discounts, or join Eggy All Access from $14.99 a month or choose annual billing. Both options give you the same full access to all included current and future games, styles and products while your membership remains active.
    Browse Free Browse Offers Subscribe
  • Welcome to the Eggy Forums
    News, support, bug reports, feedback and community discussion for everything Eggy.
    Eggy News & Announcements Official releases, product updates, promotions, competitions and important Eggy news.
    General Discussion General community discussion, casual conversation and everyday topics across Eggy.
    Add-on Support Installation, configuration, upgrade and general support for Eggy products.
    Bug Reports Report reproducible bugs, errors and unexpected behaviour that needs investigating.
    Need support? Please include the product name and version, your XenForo version, what happened, and any relevant screenshots or server error logs. Providing clear details helps us investigate issues much faster.

Important Read Before Posting in Premium Support

What's new View thread images
Important information requiring attention.
Status
Not open for further replies.
Eggy

Eggy

Customer Support
Administrator
Moderator
Joined
Aug 1, 2026
Messages
396
Read Before Posting in Premium Support

Use this forum for assistance with:

  • Starting the 7-day Premium trial.
  • PayPal checkout problems.
  • Premium not activating after checkout.
  • Incorrect subscription or entitlement status.
  • Cancelling future Premium billing.
  • Trial or subscription expiry.
  • Premium network limits.
  • Premium vHosts.
  • Custom Real Name / GECOS.
  • IRC Inbox and dashboard replies.
  • Features remaining locked after activation.
  • Account behaviour after Premium expires.

Before creating a thread

Please check:

  1. Open the Premium section of your dashboard.
  2. Read the displayed subscription and entitlement status.
  3. Confirm whether the payment or trial was completed through PayPal.
  4. Refresh the dashboard once after returning from checkout.
  5. Check whether Premium features appear in the relevant dashboard areas.
  6. Record the exact error or status message.

Information to include

Include:

  • Your BNC username.
  • Whether this is a trial or paid subscription.
  • The approximate checkout or cancellation time.
  • The status displayed in the Premium section.
  • Whether PayPal shows the subscription as active or cancelled.
  • Which Premium feature is not working.
  • The exact dashboard error.

Never include

Do not post:

  • Your password.
  • Full PayPal account details.
  • Payment-card information.
  • Private checkout tokens.
  • Session cookies.
  • Complete transaction emails containing private information.

You may partially hide a PayPal subscription or transaction reference before posting it publicly.
 
Status
Not open for further replies.
Back
Top