Important Read Before Posting in IRC Inbox Support

[Eggy]

Read Before Posting in IRC Inbox Support

Use this forum for help with:

• IRC Inbox not loading.
• Private-message threads not appearing.
• Incorrect read or unread state.
• Opening a thread.
• Marking a thread as read.
• Hidden threads and restoring them.
• Show more or Show fewer thread controls.
• Message previews.
• Inbox retention settings.
• Enabling or disabling dashboard replies.
• Replies stuck as pending or marked as failed.
• IRC Inbox module status errors.

Before creating a thread

Please check:

1. Your Premium entitlement is active.
2. IRC Inbox is enabled in Inbox Settings.
3. The module status reports as active.
4. You have selected Refresh inbox.
5. The thread has not been hidden.
6. You have checked Show more threads.
7. The private message was sent to a network configured on your account.
8. You have refreshed the dashboard once.

Information to include

Include:

• Your BNC username.
• The affected IRC network.
• The thread or nickname involved.
• The approximate time of the private message or reply.
• The exact status or error displayed.
• Whether IRC Inbox reports as enabled or disabled.
• Whether dashboard replies report as enabled.
• Whether the message is visible in your normal IRC client.

Never include

Do not post:

• Your BNC password.
• Private message contents unless they are necessary for the report.
• An encrypted credential value.
• Session cookies.
• Password-reset links.
• Screenshots containing private account information.

Replace private message text with a brief description wherever the exact content is not required.