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Important Read Before Posting in Connection Help

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Eggy

Eggy

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Read Before Posting in Connection Help

Use this forum for help with:

  • IRC client connection commands.
  • Failed connections to bnc.eggy.net.
  • SSL/TLS errors.
  • Incorrect username, network or password formats.
  • IRC networks that will not connect.
  • Server and port configuration.
  • Networks stuck in a reconnecting or disconnected state.
  • Web Chat connection problems.
  • IPv4 and IPv6 compatibility problems.

Before creating a thread

Please check:

  • Your client is connecting to bnc.eggy.net.
  • You are using +5000, including the plus sign.
  • Your username and network name match the dashboard exactly.
  • The network exists in your dashboard.
  • Your IRC client contains your current BNC password.
  • The external IRC server, port and SSL/TLS setting are correct.
  • You have tried reconnecting the affected network from the dashboard.

Information to include

Include:

  • Your BNC username.
  • The affected IRC network.
  • The IRC client or Web Chat browser being used.
  • The exact error message.
  • The approximate time the failure occurred.
  • Whether the dashboard shows the network as connected, disconnected or reconnecting.
  • Whether the problem affects every network or only one.

Never include

Do not post:

  • Your password.
  • A completed connection command containing your password.
  • Password-reset links.
  • Session cookies.
  • Private account credentials.

Replace your real password with <password hidden> before posting commands or logs.
 
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