Eggy Ticket Support is a complete XenForo helpdesk system with highly configurable departments, ticket references, prefixes, statuses, priorities and guided support workflows.

Its standout feature is Ticket Reference Profiles, allowing each department to use its own numbering format such as #1, BILLING-#1, CASE-#YH45E8DC or fully random references. Departments can share profiles or maintain independent sequences.

Ticket presentation is also highly customisable. Create prefixes using XenForo label styles or custom CSS, customise status and priority pill colours, and control which prefixes and priorities customers or staff can select.

Features include:

• Per department Ticket Reference Profiles and independent sequences
• Sequential, random, prefixed sequential and prefixed random references
• Custom ticket prefixes with XenForo styles or custom CSS
• Customisable statuses with background and text colours
• Customisable priorities with background and text colours
• Configurable support departments
• Guided Intake Flows with branching and routing
• Custom ticket fields
• Canned staff replies
• Ticket tags
• Staff assignment and ticket claiming
• Internal staff notes
• Ticket merging
• Attachments
• Customer support ratings
• Ticket history
• Search and filtering
• XenForo alerts and email notifications
• Automatic reminders, resolution and closure
• Granular XenForo permissions

Designed for communities that want a proper support desk inside XenForo without forcing every department into the same workflow or ticket numbering system.


Requires XenForo 2.3.0+ and PHP 8.0+.