Support Troubleshooting Updated 2026-06-29

What “Connection refused” means

Connection refused usually means the target server actively refused the connection attempt.

This often happens on the BNC-to-network side, not your client-to-BNC connection.

Common causes

  • wrong server hostname
  • wrong port
  • SSL/TLS enabled on a plain port
  • plain IRC used on an SSL-only port
  • server temporarily down
  • network blocks BNC/VPS ranges
  • firewall or routing issue

What to check

Confirm the IRC network's current server and port. If the network documents both plain and SSL/TLS ports, make sure the dashboard setting matches.

Examples:

irc.example.net 6667
irc.example.net +6697

Do not confuse this with bnc.eggy.net +5000

Your IRC client should still connect to Eggy BNC using bnc.eggy.net +5000. Connection refused for a remote network does not automatically mean the Eggy BNC listener is down.

When to open a ticket

If the same settings work elsewhere but fail through Eggy BNC, provide the server, port, SSL setting, network name, and exact error text.

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